Privacy Policy
Privacy Policy
Privacy Policy
Effective Date: January 6, 2026
This Privacy Policy describes how IronStone Property Management (the "Company," "we," "us," or "our") collects, uses, discloses, and protects your personal information. This policy applies to information we collect through our website, mobile applications (if any), When you request or receive our services, or otherwise interact with us.
We are committed to protecting your privacy and handling your personal information responsibly in compliance with applicable laws, including the Colorado Privacy Act (CPA) where it applies. By using our services or providing information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal information that you provide directly to us or that we obtain in the course of providing our services. This may include:
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Contact Information — Name, email address, phone number, mailing address, and billing address.
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Property-Related Information — Details about properties you own, manage, or occupy, such as property addresses, lease agreements, or maintenance requests.
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Financial Information — Payment details (e.g., credit card or bank account information for billing purposes), rental payment history, or invoice details.
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Identification Information — Government-issued ID (e.g., driver's license for tenant screening or service agreements), or other verification details.
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Service Requests — Information provided in cleaning, maintenance, or management requests, such as access instructions or specific needs.
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Automatically Collected Information — When you visit our website, we may collect device information, IP address, browser type, and usage data (e.g., pages viewed) via cookies or similar technologies.
We do not knowingly collect sensitive personal information (e.g., racial or ethnic origin, religious beliefs, health data, sexual orientation, or biometric data used for identification) unless strictly necessary and with your explicit consent where required by law.
2. How We Use Your Information
We use your personal information for the following purposes:
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To provide and manage our services, including scheduling cleaning/maintenance, processing payments, and managing properties.
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To communicate with you about your requests, appointments, invoices, or service updates.
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To comply with legal obligations, such as reporting to government agencies or responding to lawful requests.
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To improve our services and website functionality.
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For internal business purposes, such as data analysis, audits, or fraud prevention.
We do not sell your personal information or process it for targeted advertising or profiling in furtherance of decisions that produce legal or similarly significant effects.
3. How We Share Your Information
We do not sell your personal information or share it for targeted advertising. We may share it in limited circumstances:
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Service Providers → With trusted third parties who assist us in delivering services (e.g., payment processors, scheduling tools, or subcontractors for maintenance/cleaning). These providers are contractually required to protect your information and use it only for the services they provide to us.
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Property Owners/Tenants → In property management contexts, relevant information may be shared between owners and tenants as necessary to fulfill services.
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Legal Requirements → To comply with laws, regulations, court orders, or government requests.
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Business Transfers → In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, or resolve disputes. After that, we securely delete or anonymize it.
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6. Your Rights Under the Colorado Privacy Act (CPA)
If the CPA applies to our processing of your personal data, Colorado residents have the following rights:
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Access — Confirm whether we are processing your personal data and access it.
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Correction — Correct inaccuracies in your personal data.
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Deletion — Request deletion of your personal data.
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Portability — Obtain a portable copy of your personal data.
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Opt-Out — Although we do not sell personal data, process it for targeted advertising, or engage in profiling with significant effects, you may contact us to exercise any applicable opt-out rights.
To exercise these rights, contact us using the information in Section 10. We will respond within 45 days (with a possible 45-day extension if needed). We may require verification of your identity. You may appeal any denial of your request by contacting us again. If unsatisfied, you may contact the Colorado Attorney General.
We support universal opt-out mechanisms (such as Global Privacy Control) where required.
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7. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to enhance user experience and analyze usage. You can manage cookie preferences through your browser settings.
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8. Children's Privacy
Our services are not directed to children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children without parental consent.
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9. Changes to This Privacy Policy
We may update this policy from time to time. We will notify you of material changes by posting the updated policy on our website or via email. Your continued use of our services constitutes acceptance of the changes.
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10. Contact Us
If you have questions about this Privacy Policy, our practices, or to exercise your rights, please contact us at:
IronStone Property Management
PO Box 1878
Ouray, CO 81427